FAQ

Below are answers to frequently asked questions about Zoobies, Zootles and Zoobooks, followed by specific sections for each title.

What are the age levels for Zoobies, Zootles and Zoobooks?

The recommended age levels are:

  • Zoobies 0-3 years old
  • Zootles 3-6 years old
  • Zoobooks 6-12 years old

Of course, individual reading and interest levels vary widely, so there may be overlap in the age ranges for any particular child. That’s okay! The main thing is that a child enjoys reading and learning.

We hope every child gets the benefit of growing up with Zoobies, Zootles and Zoobooks, starting the wild animal learning fun early and continuing throughout childhood. It is easy to graduate from Zoobies to Zootles to Zoobooks. 

What if I choose the wrong age or my child outgrows the current title?

A subscription can be transferred to another title at any time. Just request the transfer via the customer service page on the website, by email: helpdesk@zoobooks.com or call 800 992-5034. There is no charge for this transfer.

When will my subscription begin?

Subscriptions will arrive 4-8 weeks from the date you placed your order.

Where are the bonus poster and stickers with my subscription?

If your subscription was purchased with bonus poster and stickers, for Zoobooks and Zootles the bonus poster and stickers are delivered inside the first edition.  For Zoobies, they come in a separate mailing. Check your first edition carefully and if you can’t find the poster or stickers, contact customer service at: helpdesk@zoobooks.com.

How do I get the free digital subscription that comes with every print subscription?

To claim your free digital subscription, register at: www.zoobooks.com/freedigital 

If you have more questions about digital subscriptions, go to Digital FAQs.

Zoobies digital subscriptions will be available starting with Zoobies May/June 2013.

How many Zoobooks, Zootles andZoobies are included in a full year subscription?

  • Zoobooks are published 10 times a year. 8 Zoobooks arrive monthly and 2 Zoobooks bi-monthly: May/June and July/August
  • Zootles and Zoobies are published 6 times a year, arriving bi-monthly at the start of January, March, May, July, September and November.

Will a gift card be sent to my gift recipient?

If your subscription order is a gift, you will receive a gift card to personalize and announce the gift to a lucky boy or girl. The gift card will arrive by mail with confirmation of your order within 2-3 weeks from the date you placed your order.

You can print a gift card any time at www.zoobooks.com/giftcard.

Will the books be mailed in the child’s name?

Yes, if you included the child’s name in the “send to” portion of your order, the books will be mailed in the child’s name. All other correspondence will be addressed to the parent or the name in the “from/bill to” portion of the order. If you didn’t provide an email with your order, please log on to the customer service web pages and add your email to get subscription updates more quickly and efficiently. An email address from an adult is required to receive digital subscriptions.

What if my child does not like Zoobooks, Zootles or Zoobies?

Zoobooks, Zootles and Zoobies come with an unconditional guarantee. If Zoobooks, Zootles or Zoobies fall short of your expectations, you may cancel at any time and receive a full refund for all issue remaining in your subscription.

Zoobies for kids 0-3

What is Zoobies?

Zoobies begins a lifetime of animal learning fun for the littlest learners ages 0-3. Inside every Zoobies you will find:

  • Ways to learn about your favorite animals together.
  • Trademark design with stunning photos, beautiful illustrations and wonderful “read aloud” words.
  • Early learning concepts like counting, size, colors, and shapes.
  • Lift the flap and peek-a-boo surprises.
  • Zoobies + you” ideas to move the fun and learning beyond the pages.
  • Toddler tough pages in a size (6 1/2″ x 6″) just right for little hands.

Let the cuddling, giggling, laptime, storytime, and bedtime fun begin!

When will my Zoobies subscription begin?

Zoobies will arrive by mail 4-8 weeks from the date you placed your order.

Where are the bonus poster and stickers?

If your Zoobies subscription comes with bonus poster and stickers, they will arrive in a separate mailing.  If you don’t receive the poster or stickers, contact customer service at: helpdesk@zoobooks.com.

How often do Zoobies arrive?

Zoobies by subscription are published 6 times a year arriving by mail at the beginning of: January, March, May, July, September and November. 

Can I receive all my Zoobies at once?

You can purchase entire libraries or single editions of Zoobies in the web store and those will arrive all at once within 7-10 days.

What is the age level for Zoobies?

The recommended age level for Zoobies is 0-3 years old.

Of course, individual reading and interest levels vary widely, so there may be overlap in the age ranges for any particular child. That’s okay! The main thing is that a child enjoys reading and learning.

What if my child outgrows the Zoobies?

A subscription can be transferred to another title at any time. Just request the transfer via the customer service page on the website, by email: helpdesk@zoobooks.com or call 800 992-5034. There is no charge for this transfer.

What if my child doesn’t like Zoobies?

Zoobies has an unconditional guarantee. If Zoobies falls short of your expectations, you may cancel at any time and receive a full refund of the value of all remaining issues in the subscription with no questions asked.

Zootles for kids 3-6

What is Zootles?

Zootles shares wild animal learning fun with kids ages 3-6. Zootles inspires pre-readers and beginning readers to love learning and reading. Each Zootles features a letter, phonetic sound, number or concept to encourage early learning and lay a foundation for success in school.

When will my Zootles subscription begin?

Zootles will arrive by mail 4-8 weeks from the date you placed your order.

Where are the bonus poster and stickers?

If your subscription includes the bonus poster and stickers, the bonus poster and stickers are delivered inside the first Zootles.   Check your first edition carefully and if you can’t find the poster or stickers, contact customer service at: helpdesk@zoobooks.com.

How often do Zootles arrive?

Zootles by subscription are published 6 times a year arriving by mail at the beginning of: January, March, May, July, September and November. 

Can I receive all my Zootles at once?

You can purchase entire libraries or single editions of Zootles in the web store and those will arrive all at once within 7-10 days.

What is the age level for Zootles?

The recommended age level for Zootles is 3-6 years old.

Of course, individual reading and interest levels vary widely, so there may be overlap in the age ranges for any particular child. That’s okay! The main thing is that a child enjoys reading and learning.

What if my child outgrows the Zootles or finds it too difficult?

A subscription can be transferred to another title at any time. Just request the transfer via the customer service page on the website, by email: helpdesk@zoobooks.com or call 800 992-5034. There is no charge for this transfer.

What if my child doesn’t like Zootles?

Zootles has an unconditional guarantee. If Zootles falls short of your expectations, you may cancel at any time and receive a full refund of the value of all remaining issues in the subscription with no questions asked.

Zoobooks for kids 6-12

What is Zoobooks?

Zoobooks, the encyclopedia of animals, is a series containing 58 different titles on animals from A to Z. Each Zoobooks contains facts about a specific animal or group of animals and includes interactive pullout activity pages to help children enjoy learning! In a trademark design, words, captivating photographs and beautiful illustrations work together to make complex concepts easily understandable.

When will my Zoobooks subscription begin?

Zoobooks will arrive 4-8 weeks from the date you placed your order.

Where are the bonus poster and stickers?

If your subscription includes bonus poster and stickers, the bonus poster and stickers are delivered inside the first Zoobooks.   Check your first edition carefully and if you can’t find the poster or stickers, contact customer service at: helpdesk@zoobooks.com.

How often do Zoobooks arrive?

Zoobooks are published 10 times a year. 8 Zoobooks arrive monthly and 2 Zoobooks bi-monthly: May/June and July/August

Can I receive all my Zoobooks at once?

You can purchase entire libraries or single editions of Zoobooks in the web store and those will arrive all at once within 7-10 days.

What are the age levels for Zoobooks?

The recommended age level for Zoobooks is 6-12 years old

Of course, individual reading and interest levels vary widely, so there may be overlap in the age ranges for any particular child. That’s okay! The main thing is that a child enjoys reading and learning.

What if my child does not like Zoobooks?

Zoobooks come with an unconditional guarantee. If Zoobooks fail to live up to your expectations, you may cancel at any time and receive a full refund for all issue remaining in your subscription.